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Animal Services

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1. What if I lose my pet?

Search your surrounding neighborhood and then visit our Animal Shelter at 1300 East Ashley. We recommend that you visit our facility at least every other day to look for your animal.

2. How do I register my animal?

You must have a current annual rabies vaccination certificate from a licensed veterinarian for each dog and cat. State law requires an animal to be at least 3-months old.

Furnish or mail the rabies certificate to our office located at 1300 East Ashley with the annual fee of $5 for each altered animal or $10 for each intact animal. You must show documentation of spay or neuter to receive the $5 fee. The registration and identification tag will be mailed to you within 10 working days.

Citizens over the age of 62 or with disabilities who possess altered animals are required to register their animals, but are exempt from paying the fees. You are required to attach the registration tag to your dog's collar. Cats are not required by law to wear registration tags, however we highly recommend this since a tag is provided and it is the best way to return a lost cat to it's owner.

3. Why do I need to register my animal?

• To comply with city ordinances.
• It is the best way to recover a lost pet.
• It ensures rabies vaccination.
• It promotes spay and neutering.
• It is a valuable statistical tool.
• It generates revenue.
• It drastically reduces the feral animal population.

4. What is Code Enforcement not responsible for?

• Bee relocation
• Boarding of owned animals
• Nuisance bird relocation
• Providing veterinary services including sterilization

5. Should I vaccinate my animal against rabies?

Regardless of an animal's lifestyle, the State of Arkansas requires that a licensed veterinarian vaccinate all dogs and cats over the age of 3 months against rabies. While not currently widespread, rabies is still prevalent in the wild and is a threat that requires constant vigilance.

6. Why should I spay or neuter my pet?

Spaying dogs and cats eliminates the heat cycle and the possibility of pregnancy. Complications often accompany pregnancy that can be life threatening for the animal and expensive for the owner. Spaying greatly reduces the incidence of cancer and reproductive infections. Neutering eliminates testicular cancer and decreases the incidence of prostrate disease. It greatly reduces the incidence of spraying, marking territory, and undesirable behavior associated with reproduction.

Spaying and neutering is good for the community because sterilized animals’ exhibit less behavioral and temperament problems than those that have been altered. Sterilized dogs are 85% less likely to bite. Sterilization reduces the urge to roam that exposes pets to fights, injury, poisoning, traffic injuries, exposure to infectious diseases, and death. Surgical sterilization reduces the overall animal population decreasing the chance of dog packs and unwitting cat breeders that increase the probability of nuisance complaints, damage to personal property, and attacks on adults, children, and legally confined animals.

7. Is there a leash law in Siloam Springs?

Allowing an animal to run loose is unlawful. All pets, including cats, regardless of age, must be restrained on leashes at all times unless confined on or within the owner's property. Each running-at-large violation carries a minimum fine of $25 plus $25 court costs. If an animal is seen and documented running at large by an officer, a 36-month probationary period begins for the owner. Three violations within the probationary period will result in a mandatory court appearance before a judge, and possible revocation of the animal registration, impoundment, and destruction of the animal at the owner's expense. Mandatory court appearance citations may be more punitive due to the discretion of the District Judge.

8. How much do adoptions cost?

Adoption fees for dogs range from $61 - $94; for cats $41 - $66.  Fees are dependent on the type and gender of the animal. 

9. Can I bring an animal I found to the shelter?

You may bring an animal to the shelter that you have found. However it is safer and easier for us to transport the animal to the shelter for you.  This also helps in returning the animal to its rightful owner.  

10. Can I get a ticket for my animal?

Yes you can receive a citation for your animals if they are in violation of one of our city codes.  Please refer to Chapter 10 of the Municipal Code

11. How many animals can I have?

You can have up to 4 dogs or cats at your residence without a kennel permit. Anything over 4 you must have a Class B Kennel Permit.

12. Can I have chickens or goats in City limits?

Yes you may have both inside city limits. However chickens cannot be within 100 feet of another residence. For goats you must have ½ acre per 2 goats. Larger livestock requires 1 acre per 2 animals.

13. Can Code Enforcement come help me remove a pesky animal?

Yes we can. We help in removing squirrels, raccoons, groundhogs, opossum and snakes. We do not help with bees and birds. We also are not able to go into attics or crawl spaces. We use live traps to catch the animals.

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Building

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1. Do I need a permit to re-roof my home?

For re-roofing only, you are not required to get a permit. If you are changing rafters or any part of the structure, yes you will need a permit.

2. Do I need a permit to build a fence?

Yes, fence permits are required. Here are the guidelines to build a fence: 
https://library.municode.com/ar/siloam_springs/codes/code_of_ordinances?nodeId=MUCO_CH102ZO_ARTVGEUSST_S102-80FE

3. Do I need a permit to change the siding on my home?

As long as you are not changing the structure of the home a building permit is not required.

4. Who can apply for a building permit?

A home owner that resides in the home or a licensed contractor.

5. Do I need a permit to build a deck?

All decks attached to the home or that are taller than 30 inches do require a building permit.

6. Do I need a permit for an engineered or pre-fabricated structure?

An accessory building that is 200 sq ft or smaller does require an accessory building permit. If the structure is bigger than 200 sq ft, a building permit is required.

7. What types of permits does the City have?

The City of Siloam Springs currently has building (both residential and commercial) permits, plumbing, mechanical, electrical, demolition, accessory building, fence/wall, and driveway/sidewalk permits permits. 

8. When are plans needed?

Plans are needed for all changes to the original structure that may affect the structure. 

9. Can a homeowner be the general contractor on his/her own home?

Yes, a homeowner can be the general contractor (if the home is his/her primary residence) with the understanding that all rules and regulations set forth by the City of Siloam Springs and the State of Arkansas according to the building codes are to be followed and that the homeowner is ultimately responsible for the work that is done.  

10. How long is a permit valid?

Permits are good for 1 year.  If your permit is expired, please contact the Building Inspector at 479-373-6466.

11. Do I need a permit to repair the water line in my yard?

Yes, a permit is required when any type of work is done that affects the city water supply. 

12. I will be painting, adding hardwood floors and tile to some areas of my house. Do I need a permit?

No, you do not need a permit for this type of work. 

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Code Enforcement

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1. What codes does the city enforce?

The city has multiple codes that we enforce. The most common code violations that we deal with is tall grass, improperly stored items, Unlicensed and inoperative vehicle in public view, trash/debris in yard, and sign permits.

2. What do I do if I have a complaint?

You can contact us 524-6535 or click the "Submit a Request" button on the home page of the city website.

3. Does the City accept anonymous complaints?

We do, however, to be informed of updates to your complaint we will need contact information.

4. Where can I get a garage sale permit? Why do I need a permit and how much does it cost?

Garage sale permits are issued at the Community Development office located at 410 N. Broadway Street.  Garage sale permits are required per city code 22-201.   The cost is $5 per permit.

5. Where can I put garage sale signs?

Garage sale signs shall NOT be posted/placed on street signs, utility poles or in the right of way. Owner permission must be obtained before putting signs on private property. All signs must be removed at the close of sale.

6. Is there a limit to the number of garage sales I can have?

You may have 2 garage sales per year at one residence.

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Pet Adoption

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1. Do you have room for a pet?

Dogs require daily exercise.  Large dogs require a large, fenced-in-yard.

2. How do you spend your day?

Pets depend on people for daily attention and affection. Young pets require time for house breaking, training and feeding. Are you gone from home all day? Do you frequently travel? What will you do with your pet during those times?

3. Are pets allowed where you live?

If you rent or lease, be certain to check if your landlord allows pets and what kinds are allowed.

4. Can you afford a pet?

The cost of owning a pet is much more than just the cost of acquiring it. They need food, shelter, and veterinary care. Other costs to consider are licensing, grooming fees, boarding fees, emergency medical treatments, training fees and accessories.

Know what pet is appropriate for you before you adopt. Selecting the right pet for you, your family, and your environment is very important. Before adopting, do your research homework.

5. What can you do to provide the best match of a pet to your household?

• Consult a library to research the different kinds of pets
• Consult a veterinarian for an expert's advise on the physical needs; space requirements; costs, health and behavioral characteristics of the different animals
• Consider the ages and number of children in your household
• Check for pet allergies in your family
• What activities do you enjoy? How you spend you free time can help you to determine what kind of pet is right for you.

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Police Department

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1. What hours is the Police Department open?

The Police Department is staffed 24/7. Administrative offices are open Monday through Friday, excluding Holidays, from 8a.m to 4:30p.m.

2. Can you send me a Siloam Springs Department patch?

No, we do not provide patches or police memorabilia.

3. How do I contact the Police Department or report a crime?

For non emergency calls, please dial 479-524-4118. For emergencies please dial 911.

4. I live outside the city limits but have a Siloam Springs mailing address, who should I call to report a crime?

The Siloam Springs Police Department responds to, and investigates crimes which occur within the city limits. If the crime occurred within the city limits you will need to contact us at 479-524-4118 for non-emergencies. For emergencies please dial 911.

If the crime occurred outside the city limits you will need to contact the Benton County Sheriff’s Office Dispatch Center at 479-273-5530. For all emergencies please dial 911. Additional information may be found at the Benton County Sheriff's online resource.

5. Who do I call to report animals running loose?

City Animal Control Officers are on duty from 8 a.m. to 5 p.m. Monday through Saturday and can be reached at 479-524-6536. Emergency animal service is provided 24 hours a day, 7 days a week at 479-524-4118. More information about animal services can be found at the Animal Control online resource.

6. Can I get my fingerprints taken for a background investigation or employment?

Due to COVID, we will not be administering fingerprints at this time. 

7. How do I obtain an incident report or accident report?

Incident and accident reports may be obtained in person at the Siloam Springs Police Department from Monday - Friday 8 a.m. to 4:30 p.m.; or via e-mail at records@siloamsprings.com ;or by calling Records at (479) 524-4118 x5012. Active investigations will not be released until the completion of the investigation. To request a report please access the Records Division.

8. How do I retrieve my property?

If you believe or have been advised that the Police Department has recovered your property, please call the Evidence / Property Custodian at 479-524-4118, ext. 2217, or via e-mail to carrington@siloamsprings.com to make an appointment. 

9. What kind of services are there for victims of domestic violence?

If you are in immediate need of a safe shelter or need to speak with someone about safety tips you may contact the Northwest Arkansas Women’s Shelter at 800-775-9011 or 479-246-9999. You can also access the shelter's online resource for more information.

10. Am I eligible to obtain an Order of Protection?

To obtain an order of protection you and the person you are filing against must be at least 18 years or older and meet one of the following criteria:

• Be married
• Divorced
• Living together or have lived together
• Be related by blood
• Have a child together
• Be a parent or guardian filing on behalf of a child under 18 years of age
• Be dating
• Have dated in the past

And you must believe you are in immediate danger of physical violence. You must be able to explain what the abuser has done to you; physically and/or threats of physical violence.

11. How do I obtain an Order of Protection?

To obtain an Order of Protection you may contact the Victim Assistance Coordinator for the Benton County Prosecuting Attorney’s Office at 479-271-1030 for more assistance.

12. I received a ticket; what do I do next?

If you received a citation from a Siloam Springs Police Officer please contact the Siloam Springs District Court at 479-524-4947 or visit the online resource.

13. Where can I pay a ticket?

Payments can be made by mail; PO Box 80, Siloam Springs, AR 72761, or in person at the Siloam Springs District Court. Address: 410 N. Broadway, Siloam Springs, AR. Hours of Operation are Monday - Friday 8 a.m. - 4 p.m. For more information please call (479) 524-4947. 

14. How can I turn in or dispose of unused prescription medications?

You may turn in expired or unused prescription medication in person at the Police Department, there is a drop box for them. The Police Department will not accept prescription drug turn in from commercial businesses.

Accepted to turn in are: Prescription Medications, Over-the-Counter Medications, Prescription Patches, Prescription Ointments, Vitamins, Samples, Medications for Pets, and RX Creams.

NOT Accepted to turn in: Hydrogen Peroxide, Inhalers, Aerosol Cans, Ointments (Lotions or Liquids), Needles (Sharps), Medication from Businesses or Clinics, and Thermometers.

15. Will the Police Department check on my house if I am out of town?

Yes, you may request extra patrol of your residence by calling (479) 524-4118.  

16. Does the Police Department have a Reserve Officer Program?

The Siloam Springs Police Department only employs full time sworn personnel. 

17. I am interested in employment with the Police Department. How do I apply?

Thank you for your interest in joining the Siloam Springs Police Department team. We are always looking for career minded and team-oriented persons of solid moral character. Our department is comprised of both civilian employees and sworn Police Officers. Access our employment information resource for additional details. Applications for Police Officer are accepted during advertised job announcements when vacancies exist. Specific information to include minimum requirements, temporary and permanent dis-qualifiers and information on the hiring process can be found on the aforementioned resource.

Civilian Positions Civilian positions within the Police Department are Communication Dispatchers, records personnel and evidence custodian personnel. Communication dispatchers are required to work shift work and provide services 24 hours a day, seven days a week. Records and evidence positions normally work standard business hours. View a listing of all job vacancies.

18. How do I get an Arkansas Driver’s License?

Driver’s licenses are issued by the Arkansas Department of Finance and Administration located at 707 S. Lincoln Street in Siloam Springs. You may contact them at 479-524-3182, or visit the link above.

19. How do I register my vehicle?

Arkansas Department of Finance and Administration handles all motor vehicle registration for the state. The Siloam Springs Office is located at 707 S. Lincoln Street in Siloam Springs or you may contact them at 479-524-3182. Specific vehicle registration information may be found at the Arkansas Department of Finance and Administration resource.

20. I need a VIN verification done; will the Police Department help me?

Yes, the Siloam Springs Police Department provides VIN verifications Monday through Saturday from 8 a.m. to 4 p.m. The police departments has the VIN verification form. More information on motor vehicle registration in the state or Arkansas can be found at the online state resource.

21. How do I compliment an officer?

Police Officers are expected to protect and serve the public as part of their duty, but sometimes an officer may go that extra mile. A thank you is always appreciated, but what if that just isn't enough to show your appreciation? If you think an officer merits special recognition, please contact the appropriate Commander by calling 479-524-4118, you may submit a compliment in written form to the Police Department or email us at: policedept@siloamsprings.com. The officer will be apprised of your comments.

22. How do I file a complaint against an officer?

Your complaint and our officer’s conduct are important to us. Complaints may be made in person, by telephone or in writing. The command administrative office hours for the Siloam Springs Police Department are Monday through Friday from 8 a.m. to 5 p.m. However, our policy is to receive your complaint whenever and wherever you want to make it. Any Siloam Springs Police Department supervisor will provide you with a form to make your complaint or you can call the appropriate Commander at 479-524-4118 and leave your name and phone number and we will return your call. Finally, if you have access to a computer, you can email us to: PoliceDept@siloamsprings.com detailing your complaint.

23. Regarding Complaints, what are the responsibilities of both the Police Department and the citizens?

The Police Department's responsibility is to receive and record your complaint, evaluate it for assignment, conduct an impartial investigation, make an unbiased disposition, and correct the misconduct if it is found. Your responsibility is to report the facts as clearly as possible to us and as soon as possible after the incident. False complaints, with a specific intent to unjustly subject a police employee to undeserved discipline or slander, or to place his/her employment status in jeopardy, can result in criminal charges being brought against you.

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Streets

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1. How can I get my street repaired?

For minor and emergency repairs such as patching potholes, flooding, cleaning drainage ditches, gutters, inlets and culverts, call the Street Department at 479-524-6554. Call 479-524-5136 to request more extensive repairs such as overlay, reconstruction or correction of major drainage problems. Staff will investigate each request and recommend the project for inclusion in the appropriate maintenance or capital improvement program.

2. A utility company (Water Department, Arkansas Western Gas, Siloam Springs Electric, Cox Communications Cable TV, CenturyTel Telephone) has dug a hole in my street. Who is supposed to make repairs?

Each utility company is responsible for leaving the cut in a safe condition until the company, or their contractor, can make permanent repairs. The city requires the contractor to post a maintenance bond to ensure the street cut is repaired.

3. My street is being rebuilt as part of a Capital Improvement Program. Who do I contact to ask questions about scheduling and construction problems?

The Community Development Department is responsible for scheduling, monitoring and inspecting the construction of Capital Improvement Projects. Call City Hall at 479-524-5136 for updates on scheduling for questions regarding projects under construction.

4. Who do I call about getting repairs done or for other problems on a freeway or county road?

All state highways (16, 59, 412, and 43) are maintained by the Arkansas Highway and Transportation Department. For questions or problems regarding county roads, contact the County Road Department. This department works in close cooperation with other city departments, utility companies, and other agencies. If you need assistance or have a question, you can obtain the fastest service by contacting the appropriate office listed in the assistance and problem-reporting resource.

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Utility Services

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1. Who will be able to access information on my bill?

The name(s) on the application will be the only person(s) to obtain account information once it is set up. NO information will be given out to anyone but the account holder(s), besides the amount due and when it is due.

2. How can I make payments?

Payments can be made by mail; PO Box 80, Siloam Springs, AR 72761; in person with cash, check, money order, cashiers check, Visa, Mastercard or Discover; by drop box at City Hall 400 N Broadway; or online at Xpress Billpay

3. Can I pay my bill online?

Yes, the City of Siloam Springs has an online service provider Xpress Billpay.

1. You will need to wait until you receive your 1^st bill to go to the website and set up your account.
2. Xpress Billpay provides you the ability to pay online via credit or debit card, e-check and auto-draft. Visit www.xpressbillpay.com.
3. You can also sign up for paperless billing here.

4. What do I do if I can't pay my utility bill?

The Utility Office does offer payment arrangements.  They can be made before services are disconnected by contacting the Utility Billing office at 524-5136 option 1.  The NWA community also offers other assistance.  Click the link below to view a list.

Other Assistance In NWA

5. How do I set up an account on Xpress Billpay?

• You will need to wait until you receive your 1^st bill to go to the website and set up your account.
•  Click here for Xpress Billpay which will take you to the Xpress Bill Pay registration. 
• Type/Select your billing organization, "City of Siloam Springs" and follow the prompts for linking your bill.
• Once your bill is added to your account, you can view and pay your bill online, or setup a recurring auto payment schedule.

6. When will my utilities get disconnected for non-pay?

Services are subject to be shut off for non-pay on the 11^th day past the original due date.

7. Why is my 2nd bill so much higher than my 1st?

Your first bill will more than likely be prorated base charges with very little usage or just prorated base charges.

8. Can I set up Autopay?

• Yes, you can set up autopay many ways
  1. Auto -draft is available through our online service provider Xpressbillpay.com.
     • Xpress Billpay provides you the ability to set up auto pay online via credit or debit card, and e-check.  They also let you choose the date for you auto pay.  Please note your due date.  If you choose a date after the due date, you will acquire a late fee.
  2. You can bring a voided check to the office at City Hall, 400 N Broadway
     • If you chose to do the auto-draft from a cancelled check, keep in mind that this will always come out on the scheduled due date, but the amount to be drafted will get sent to the bank up to 2 days before for processing. Any changes made to your bank account will need to be provided to the City prior to the City sending the auto-draft information to the bank.
  3. You can send an email to serviceorder@siloamsprings.com with a picture of your check and the address you wish to be put on autopay.

9. How far ahead do I need to connect, disconnect, or transfer service?

You can complete the application in as far advanced as you would like.  Applications for connecting, disconnecting, or transferring service that are turned in before 12:00 PM (noon) can be serviced the same day. Applications turned in after 12:00 PM (noon) will be serviced the next business day, unless a later date is requested.

10. When is my bill due?

The city has 2 billing cycles.  Depending on where you live within the city will depend on your due date.  Your bill will either be due the 9^th or the 25^th.

11. When is my bill considered late?

A late fee will be added to your next bill the day after your due date.

12. How much does it cost to be reconnected once I have been disconnected for non-pay?

If services have been disconnected, the full amount past due will be required plus reconnect fee of $50.

13. Can I pay online when I have been disconnected for non- pay?

No, online payments CANNOT be accepted if you are past your last day to pay or have been shut off.

14. Do I get my utility deposit back?

• Deposits are refundable after 2 years of good service at 1 address with no more than 2 late fees in a 12-month period.  The deposit will be applied back onto the account as a credit.  If you move within this 2 year time period it will transfer with you to the new address. 
• Garbage bin deposits are refunded when you no longer have service with the City of Siloam Springs.

15. Do I keep my same account number on Xpress Billpay when I move?

No, If you use Xpress Billpay, and you are transferring services, you will need to log onto your existing account and ADD your new account number. You can delete your old account after the final bill is paid.

16. Do I need to change my auto pay when I move?

• Yes
  1. If you use bill pay through your bank and you transfer services, make sure you log in and set up a new account with the new account number.
  2. If you have auto pay through Xpress Billpay you will need to log onto your online account and set up the new account, and add the auto pay information, before the scheduled due date to avoid any late fees with your 1^st bill.
  3. If you have auto pay through our office you will need to let the representative know that you want it transferred when you are filling out the new application.

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Wastewater

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1. What is wastewater?

Wastewater is "used" water, generated by homes, industry, schools and businesses. On the average, each person in the United States contributes 50 to 100 gallons of wastewater everyday.

If you turn on your faucet and wash your hands, run the garbage disposal, take a shower, or flush the toilet, once it's in the drainpipe, it becomes wastewater, which is also called "sewage."

2. How does water get polluted?

The water you use doesn't go away. Whatever goes down the drain ends up at the treatment plant. While the plant effectively removes settled and organic materials, it is not designed to remove certain chemicals and metals. When toxic chemicals are dumped or rinsed down household drains, they pass through the system largely untreated and end up in the creek where they may threaten sensitive aquatic life.

In addition, anything that goes down a storm drain goes directly to creeks and streams, eventually passing untreated into the Illinois River.

3. What is wastewater treatment?

Wastewater treatment is the process of cleaning used water so that it can be returned safely to the environment. Wastewater treatment is the last line of defense against water pollution and protecting public health and the aquatic organisms in the receiving water.

Before modern treatment methods were instituted, wastewater went directly to streams and rivers, often to the places where people bathed, washed their clothes, and gathered drinking water. Because of this, many people suffered from diseases, such as cholera, typhoid and diphtheria, caused by contaminated water.

4. Are toxic chemicals a problem?

Yes. Toxic chemicals present a couple of different problems. First, most treatment plants were not designed to remove toxins, and therefore these chemicals may pass untreated into the receiving water, or cause the resulting bio-solids to be classified as "hazardous waste," which significantly raises disposal costs.

In addition, at the heart of the treatment process is the body of living microorganisms, these can be poisoned and rendered ineffective, adding to the harmful impact of untreated wastewater on the environment.

The Environmental Compliance Division enforces prohibitions against discharge of toxins by businesses; however, it is individual citizens who monitor what goes down their household drains.

5. How much wastewater does the Siloam Springs plant treat?

On average, about 2.6 million gallons per day (that's more than 1,800 gallons per minute!) are treated at the plant. During storm events, plant flow can peak at a rate of over 4.4 million gallons per day (almost 3,000 gallons per minute!).

6. How do we know that the plant is run well?

The Wastewater Treatment Plant operates under a discharge permit issued by the Arkansas Department of Environmental Quality, by authority of the U.S. Environmental Protection Agency. This discharge permit specifies operating conditions, including strict discharge limitations on the final effluent. Operating personnel are required to be certified by the State of Arkansas Department of Environmental Quality, at a level corresponding to the level of complexity and the design flow of the plant.

Mechanics and laboratory staff are certified in their fields of expertise by the Arkansas Department of Environmental Quality, too. In addition, the laboratory is accredited by the Arkansas Department of Environmental Quality Environmental Laboratory Accreditation Program, and must pass regular performance evaluations and biennial site audits. The plant is also inspected annually by staff from the Arkansas Department of Environmental Quality.

7. Why is the plant located where it is?

The site is the lowest point and in close proximity to Sager Creek, where the original discharge point was located. Over the years, the plant has expanded to meet the capacity needs of the service area.

8. What is done at the plant to control odors?

The primary sources of odors in a treatment plant are the open tanks. The solids handling building is meant to be closed, to contain process odors. These units have varying types of odor-chemical and biological odor-treating processes. Plant staff are aware of the potential impact of odors on the surrounding neighborhood, and strive to operate and maintain the equipment to minimize potential impact of any transient odors.

9. Are there other sources of odor in the area?

Agricultural livestock activities can result in odor, especially in the spread of manure waste. In addition, natural degradation of vegetation in the streams and channels can cause odors at certain times during the year. Maintenance on the peripheral pumping stations can also result in unusual smells.

10. How long does it take to clean the wastewater?

On average, a drop of wastewater will spend about 12 hours traveling through the plant while undergoing treatment.

11. How many people work at the Wastewater Treatment Plant?

We currently have 4 full-time employees, including administrative, operations, laboratory and maintenance personnel.