Do I need to change my auto pay when I move?
  • Yes
    1. If you use bill pay through your bank and you transfer services, make sure you log in and set up a new account with the new account number.
    2. If you have auto pay through Xpress Billpay you will need to log onto your online account and set up the new account, and add the auto pay information, before the scheduled due date to avoid any late fees with your 1st bill.
    3. If you have auto pay through our office you will need to let the representative know that you want it transferred when you are filling out the new application.

Show All Answers

1. Who will be able to access information on my bill?
2. How can I make payments?
3. Can I pay my bill online?
4. What do I do if I can't pay my utility bill?
5. How do I set up an account on Xpress Billpay?
6. When will my utilities get disconnected for non-pay?
7. Why is my 2nd bill so much higher than my 1st?
8. Can I set up Autopay?
9. How far ahead do I need to connect, disconnect, or transfer service?
10. When is my bill due?
11. When is my bill considered late?
12. How much does it cost to be reconnected once I have been disconnected for non-pay?
13. Can I pay online when I have been disconnected for non- pay?
14. Do I get my utility deposit back?
15. Do I keep my same account number on Xpress Billpay when I move?
16. Do I need to change my auto pay when I move?