Do I get my utility deposit back?
  • Deposits are refundable after 2 years of good service at 1 address with no more than 2 late fees in a 12-month period.  The deposit will be applied back onto the account as a credit.  If you move within this 2 year time period it will transfer with you to the new address. 
  • Garbage bin deposits are refunded when you no longer have service with the City of Siloam Springs.

Show All Answers

1. Who will be able to access information on my bill?
2. How can I make payments?
3. Can I pay my bill online?
4. What do I do if I can't pay my utility bill?
5. How do I set up an account on Xpress Billpay?
6. When will my utilities get disconnected for non-pay?
7. Why is my 2nd bill so much higher than my 1st?
8. Can I set up Autopay?
9. How far ahead do I need to connect, disconnect, or transfer service?
10. When is my bill due?
11. When is my bill considered late?
12. How much does it cost to be reconnected once I have been disconnected for non-pay?
13. Can I pay online when I have been disconnected for non- pay?
14. Do I get my utility deposit back?
15. Do I keep my same account number on Xpress Billpay when I move?
16. Do I need to change my auto pay when I move?