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1. Who will be able to access information on my bill?

The name(s) on the application will be the only person(s) to obtain account information once it is set up. NO information will be given out to anyone but the account holder(s), besides the amount due and when it is due.

2. How can I make payments?

Payments can be made by mail; PO Box 80, Siloam Springs, AR 72761; in person with cash, check, money order, cashiers check, Visa, Mastercard or Discover; by drop box at City Hall 400 N Broadway; or online at Xpress Billpay

3. Can I pay my bill online?

Yes, the City of Siloam Springs has an online service provider Xpress Billpay.

1. You will need to wait until you receive your 1^st bill to go to the website and set up your account.
2. Xpress Billpay provides you the ability to pay online via credit or debit card, e-check and auto-draft. Visit www.xpressbillpay.com.
3. You can also sign up for paperless billing here.

4. What do I do if I can't pay my utility bill?

The Utility Office does offer payment arrangements.  They can be made before services are disconnected by contacting the Utility Billing office at 524-5136 option 1.  The NWA community also offers other assistance.  Click the link below to view a list.

Other Assistance In NWA

5. How do I set up an account on Xpress Billpay?

• You will need to wait until you receive your 1^st bill to go to the website and set up your account.
•  Click here for Xpress Billpay which will take you to the Xpress Bill Pay registration. 
• Type/Select your billing organization, "City of Siloam Springs" and follow the prompts for linking your bill.
• Once your bill is added to your account, you can view and pay your bill online, or setup a recurring auto payment schedule.

6. When will my utilities get disconnected for non-pay?

Services are subject to be shut off for non-pay on the 11^th day past the original due date.

7. Why is my 2nd bill so much higher than my 1st?

Your first bill will more than likely be prorated base charges with very little usage or just prorated base charges.

8. Can I set up Autopay?

• Yes, you can set up autopay many ways
  1. Auto -draft is available through our online service provider Xpressbillpay.com.
     • Xpress Billpay provides you the ability to set up auto pay online via credit or debit card, and e-check.  They also let you choose the date for you auto pay.  Please note your due date.  If you choose a date after the due date, you will acquire a late fee.
  2. You can bring a voided check to the office at City Hall, 400 N Broadway
     • If you chose to do the auto-draft from a cancelled check, keep in mind that this will always come out on the scheduled due date, but the amount to be drafted will get sent to the bank up to 2 days before for processing. Any changes made to your bank account will need to be provided to the City prior to the City sending the auto-draft information to the bank.
  3. You can send an email to serviceorder@siloamsprings.com with a picture of your check and the address you wish to be put on autopay.

9. How far ahead do I need to connect, disconnect, or transfer service?

You can complete the application in as far advanced as you would like.  Applications for connecting, disconnecting, or transferring service that are turned in before 12:00 PM (noon) can be serviced the same day. Applications turned in after 12:00 PM (noon) will be serviced the next business day, unless a later date is requested.

10. When is my bill due?

The city has 2 billing cycles.  Depending on where you live within the city will depend on your due date.  Your bill will either be due the 9^th or the 25^th.

11. When is my bill considered late?

A late fee will be added to your next bill the day after your due date.

12. How much does it cost to be reconnected once I have been disconnected for non-pay?

If services have been disconnected, the full amount past due will be required plus reconnect fee of $50.

13. Can I pay online when I have been disconnected for non- pay?

No, online payments CANNOT be accepted if you are past your last day to pay or have been shut off.

14. Do I get my utility deposit back?

• Deposits are refundable after 2 years of good service at 1 address with no more than 2 late fees in a 12-month period.  The deposit will be applied back onto the account as a credit.  If you move within this 2 year time period it will transfer with you to the new address. 
• Garbage bin deposits are refunded when you no longer have service with the City of Siloam Springs.

15. Do I keep my same account number on Xpress Billpay when I move?

No, If you use Xpress Billpay, and you are transferring services, you will need to log onto your existing account and ADD your new account number. You can delete your old account after the final bill is paid.

16. Do I need to change my auto pay when I move?

• Yes
  1. If you use bill pay through your bank and you transfer services, make sure you log in and set up a new account with the new account number.
  2. If you have auto pay through Xpress Billpay you will need to log onto your online account and set up the new account, and add the auto pay information, before the scheduled due date to avoid any late fees with your 1^st bill.
  3. If you have auto pay through our office you will need to let the representative know that you want it transferred when you are filling out the new application.