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The original item was published from 4/7/2021 4:57:13 PM to 3/1/2022 12:00:01 AM.

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Posted on: April 7, 2021

[ARCHIVED] Electric Department Recognized for Reliable Electric Service to the Community

electric substation at sunset

The City of Siloam Springs Electric Department has received national recognition for achieving exceptional electric reliability in 2020. The recognition comes from the American Public Power Association (APPA), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.

APPA helps electric utilities track power outage and restoration data through its subscription-based eReliability Tracker service. Once per year, APPA’s Reliability Team compares this data to national statistics tracked by the U.S. Energy Information Administration for all types of electric utilities.

“Public power utilities have proven their commitment to serving their community by continuing to lead the nation in reliability,” said Alex Hofmann, APPA’s Vice President of Technical and Operations Services. “These utilities are the best of the best when it comes to keeping the lights on in their communities.”

Nationwide, the average public power customer has their lights out for less than half the amount of time that customers of other types of utilities do.

“We are proud to once again receive this recognition. It is a testament to the hard work of our staff to ensure Siloam Springs is powered,” said Electric Director Phil Stokes. “We will continue to work hard to provide the best service possible”. 

The City of Siloam Springs Electric Department has an Average Service Availability Index (ASAI) of 99.9933%. This load-based index represents the percentage availability of electric service to customers within a period analyzed. It is calculated buy dividing the total hours in which service is available to customers by the total hours in which service is demanded by the customer. For example, an ASAI of 99.99% means the electric service was available for 99.99% of the time during the period given. 

For more information on the City of Siloam Springs Electric Department and its commitment to reliability, visit

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