Utility Billing

Utility Billing Overview

The Utility Billing division is responsible for processing payments, new electric service requests, dumpster/roll-off accounts, new electric and water meter requests, and service disconnections.  The utility department works closely with the meter readers to make sure that the readings are accurate every month.  The city has approximately 9,000 customers, which are billed in 1 of 2 billing cycles per month. The Utility Billing Office is responsible for annual billing and collections of approximately $42 million.

The Utility Billing Office handles all utility payments, service transfers, new service and disconnects.  It also sets up all dumpster/roll-off accounts and all new electric/water meter requests.  

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If you need assistance with paying the water on your utility bill, watch the video below from LIHWAP (Low-Income Household Water Assistance Program).

Other Assistance in NWA - Click Here

Contact Us

  1. Tesha Burrows

    Billing office Supervisor

    Utility Office Staff

    Raelynn and Latasha

    Utility Office location:

    400 N Broadway St
    Siloam Springs, AR 72761

     Ph: 479-524-5136 Opt# 1
    Fx: 855-201-7305

    Mailing Address:
    PO Box 80
    Siloam Springs, AR 72761