The Dispatch Center is a 24-hour operation which provides emergency and non-emergency call taking and dispatching for police, fire, and city services as needed. The Center is also the Primary Answering Point (PSAP) for Siloam Springs 9-1-1 calls, which include transferring emergency calls to the appropriate agencies as needed. The Dispatch Center strives to handle all calls in a professional, accurate and timely manner. It is also a goal to continue to improve the training program for all dispatch employees.
What We Do Work as a team within our division, within our city organization, and with other agencies. Protect those in harms way by providing resources to assist them. Assist our citizens by dispatching appropriate responses to their concerns.
Be proactive in providing a safe community for our citizens
Be compassionate and empathetic in our delivery of service
Strive to achieve a high level of citizen and user satisfaction
Smart 911 Available To All Residents
Smart911 is a free service used by public safety agencies across the country to enhance communication and response for their community. It can be used by 9-1-1 agencies to quickly send first responders to the location of an emergency with more information, by emergency management to better plan for and respond to disasters, and by municipalities to send emergency notifications to their citizens.
The 9-1-1 service of Smart911 allows you to create a Safety Profile for your household which will proactively provide details on your family and home that 9-1-1 may need in order to send help in the event of an emergency.
The emergency management service of Smart911 allows you to answer questions about yourself, your family and your household that will help emergency management officials plan for and respond to disasters by being able to understand the needs of their community.
The emergency notification service of Smart911 allows you to opt-in to receive alerts from your community through a variety of communication channels including voice, text or email.
While every community may offer a different combination of services to their citizens, your Smart911 account will allow you to opt-in and manage all services available to you in one place. Smart911 is free, private and secure and endorsed by citizens, community groups and public safety officials. Smart911’s availability is constantly expanding as communities across the country are implementing one or all of the three services offered to enhance their public safety services.